76 of 81 people found the following review helpful Fantastic laptop, don't accept backlight bleed, April 3, 2017 Went through two exchanges with Amazon before receiving a perfect one. There are QC issues with this laptop (2017 FHD model) concerning backlight bleed, dead pixels, warped chassis, and loose LCD bezel at the bottom of the screen. Potential buyers should know that Razer uses two LCD suppliers in the 2017 Full HD Blade. AU Optronics and LG. Every unit I've tried (from other retailers aside from Amazon) that used the AUO panel had a combination of dead pixels, dust specs, bad backlight bleed, and a heavy green / yellow tint out of the box. This is par for the course for anything AUO, same issues plague their high refresh gaming IPS monitors. In fairness, my replacement had an LG screen and one half of the screen was a different hue than the other half, really distracting and I returned it. My 3rd and current Blade also has an LG screen and it is completely perfect. Zero backlight bleed. I experience no throttling or overheating during stress testing; all... Read more Help other customers find the most helpful reviews Was this review helpful to you? 1 of 1 people found the following review helpful I may be mostly listing negatives, but this is NOT a negative review. I love this computer so far., July 13, 2017 I've had the system for about a month now, so I'm updating it to 5 stars and giving some more information. So, the locking up bothered me and I contacted support, who sent me out a USB install stick to do a clean install of Razer software. This initially fixed my problem, until I ran Windows Update. Then, it started happening again. I learned it's an issue with Optimus and graphics driver switching, which is a Windows problem and it exists on any system that uses the technology. Hopefully it will be fixed with a future software update, but I won't fault Razer for it. One thing that made me sad is my charger died after 3 days. I think it simply overheated and stopped working. Of course, it's a very powerful charger in a small brick, and the heat dissipation isn't the best. I bought a third party charger which is about 3x as big, but stays much cooler, which will be used for everyday home computing. I contacted Razer Support again, who sent me another charger right... Read more Help other customers find the most helpful reviews Was this review helpful to you? 47 of 52 people found the following review helpful Zero Customer Service - Don't waste your time with this company, June 1, 2017 The laptop itself is not the issue, Razer as a company seems unwilling or unable to fix things in a timely manner. This is NOT a cheap purchase, as a customer, you've spent time and money on a laptop you expect to last you for a while. If your laptop STOPS working after 7 DAYS - with no spills, no falls, nothing, and Razer tells you that it's a motherboard issue - that itself warrants a huge apology.
If it takes Razer more than 2 weeks to tell you that they DO NOT HAVE ANY MOTHERBOARDS LEFT - that is unacceptable. I don't need any heartache in my life, and I certainly don't need to have my time wasted, after I've spent $2000+ on a faulty laptop. Help other customers find the most helpful reviews Was this review helpful to you? Posted on Jun 2, 2017, 6:23:26 PM PDT Razer Customer Advocacy says: Hey Amin,
We're sorry to hear that you are having problems with your Razer Blade and you are unhappy with our support team. If you can email to feedback@razerzone.com with your case # or email address that you used to contact our team, our team would be more than happy to look further into your case.
We appreciate your patience and support and apologize for any inconvenience given.
Best regards, Razer Customer Advocacy |